800-bed Carolinas Medical Center in Charlotte, North Carolina, Atrium Health’s flagship hospital and largest facility, has implemented a clinical communication platform.
WHY IT MATTERS
The platform is from healthcare communications technology vendor Halo.
The vendor said the platform was developed by clinicians for clinicians. Halo, the vendor described, provides real-time communication and integration with clinical applications on one unified platform for smartphones.
“Our nurses feel they are more efficient and that this has been a real game-changer for them.”
Becky Fox, RN, Atrium Health
More effective clinical communication leads to reduced length of stay, reduced readmission rates and faster delivery of critical care to patients, Halo contended.
The cloud-based clinical communications platform is deployed through personal and shared smartphones and unifies secure messaging, on-call scheduling, VoIP and mobilization of critical alerts on a single platform. Halo is designed to enable Carolinas Medical Center caregivers to communicate with one another across roles, departments, multiple facilities and the community.
THE LARGER TREND
In addition to Atrium Health’s Carolinas Medical Center, Halo also has recently implemented the platform at Levine Children’s Hospital and Carolinas Medical Center Mercy, bringing the total number of Halo users at Atrium Health to more than 28,000.
The provider has deployed the clinical communications platform across 10 of Atrium Health’s hospitals along with the supporting ambulatory locations.
ON THE RECORD
“I’m excited because this is just the beginning in how we will use technology to improve the way we deliver patient care,” said Becky Fox, RN, chief nursing informatics officer at Atrium Health. “Our goal is to partner with organizations that improve the communication process for our clinicians – allowing them to connect quicker to the right clinician, at the right time. Halo is helping us do that. Our nurses feel they are more efficient and that this has been a real game-changer for them.”
“By investing in advanced clinical communication technologies, Atrium Health continues to show its commitment to enhancing the care patients receive and improving teammate satisfaction.”
Dr. Jose Barreau, Halo
“Halo was created to reduce clinician burnout and delays to patient care,” explained Dr. Jose Barreau, founder and CEO of Halo. “By investing in advanced clinical communication technologies, Atrium Health continues to show its commitment to enhancing the care patients receive and improving teammate satisfaction.”
Atrium Health, previously Carolinas HealthCare System, provides a full spectrum of healthcare and wellness programs throughout the Southeast region. Its diverse network of care locations includes academic medical centers, hospitals, freestanding emergency departments, physician practices, surgical and rehabilitation centers, home health agencies, nursing homes and behavioral health centers, as well as hospice and palliative care services.
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Claremont Courier – Mobile site
One of Claremont’s more interesting demographic anomalies is that a near equal percentage of the city’s population—34,478 at the latest census—are under 18 years of age as are over 65.
Those numbers—18.5 percent minors and 16.5 percent seniors—don’t often interface; The kids are busy being kids, and the older folks are busy staying active and healthy, and generally socializing with their peers.
Claremont, with its robust senior services and award-winning public school system, has long looked to create mutually beneficial opportunities to bring these groups together. Among them is the popular senior lunch program at the Joslyn Center and Blaisdell Community Center.
And now a new program, “Teen Techies,” has tapped into the technological knowhow of the town’s youth to benefit those that are perhaps most challenged by operating the smartphones, tablets and laptops so crucial to getting along in the 21st century.
“There’s always going to be old folks who haven’t kept up with technology, and there’s always going to be kids who are on the cutting edge of this stuff,” said 30-year Claremont resident Mike Johnston, 70.
“You put together the people with a need with the people with the skills and time to help out, and I hate to use a cliché, but it’s a win-win.”
Mr. Johnston, a retired sales and marketing executive from the financial services sector, has been instrumental in making fellow seniors aware of the Teen Techies program. He’s been part of the Mac Club, which meets on the second Monday of every month at the Joslyn Center, for some time.
“When I heard about [Teen Techies] I said, ‘Oh my God. Why didn’t any of us come up with this?’ It’s just such a good idea,” he said. “We’re sort of in the position of the kindergartener or first-grader. We don’t have the quick minds. With these kids it’s what they grew up with. They don’t have to learn it; it’s in their DNA.”
Frida Lopez, a 15-year-old junior at Claremont High, has helped out at the two Teen Techies events that have taken place thus far. “It was really fun being able to help them out with their technical issues,” she said. “Some of the seniors didn’t know basic stuff, like how to update their phones or delete apps.”
She was pleasantly surprised by the seniors’ general sense of fun. “I noticed that some of them made a lot of jokes and they really had a good sense of humor,” Frida said. “They laughed a lot. They were so positive.”
Brandon Brown, 24, has been a youth activities coordinator for the city of Claremont for four years. Getting teen volunteers wasn’t a problem, he said. Claremont High School’s Youth Activity Center (the “YAC”) already has an enthusiastic group of teen volunteers, and they jumped at the chance to help out local seniors.
“They’re always willing,” Mr. Brown said, “especially when it’s something new that they haven’t done before.”
Mr. Brown was pleased to witness the connections made at the Teen Techies workshops. “Some of the seniors came back and asked for those same volunteers at the second one,” he said. “It’s like a friendship after that, and it’s nice to see.”
“We are just so incredibly grateful that they are helping us with this stuff,” Mr. Johnson said. “I know how much brain power is in this city,” Mr. Johnson said. “We’re getting folks who can actually help us on a one-to-one basis. They’re not going to solve the entire senior community’s problems with technology, but this is one more tool in the toolbox, and I’m excited to see this.”
The intergenerational interface is also evident at the city’s senior lunch program. The many volunteers that serve lunch at noon and 11:30 a.m. every weekday at Blaisdell and Joslyn, respectively, are sometimes accompanied by their children, grandchildren or nieces and nephews. It’s a great way to teach kids service, and the seniors that benefit are always glad to see the youngsters.
Margaret “Margo” Lopez (no relation to Frida), 74, has been volunteering with the city’s senior lunch program at Blaisdell since she moved to Claremont three years ago. She had a special guest helper on the day the COURIER talked to her: one of her 12 grandchildren, 10-year-old Leah, a sixth-grader.
“I’ve been eating, and the food’s really good, and I had Starbuck’s today,” Leah said. When asked what the best part of volunteering with her grandmother had been, she was quick to answer: “Ice cream. And I always like coming here with grandma because she’s so nice.”
“I love it here,” Ms. Lopez said. “The people here are just different kinds of people, with their jobs and stuff, and you know, you want to help them.”
Ms. Lopez’ enthusiasm for helping out her fellow seniors is something she plans on continuing “as long as I can move,” she said. “It does something to me.”
Claremont serves full-course nutritious meals Monday through Friday to adults ages 60 and over for a suggested donation of $2 per person at the Joslyn Center and Blaisdell Community Center. To learn more about Claremont’s senior lunch program, visit the Joslyn Center at 660 N. Mountain Ave., call (909) 399-5488, or click on ci.claremont.ca.us and search “senior nutrition program.”
The next Teen Techies event will take place from 3:30 to 5 p.m. at Claremont High School’s Youth Activity Center, 1717 N. Indian Hill Blvd., on September 17. After that it will be held every third Tuesday through December 12.